We ship with a number of courier companies. We do not provide tracking numbers by default but can should something go wrong. Delivery is often within two days of your payment being verified. Please remember, we have no say in how the various courier companies process packages or schedule deliveries. Courier issues are out of our control but we will be happy to contact them if any problems occur.
Delivery to a rural address (RD delivery) may attract a surcharge from the courier companies which we may pass on. Shipping to island communities such as Waiheke or Great Barrier may attract additional charges.
Some items are not suitable for combined shipping. This is generally where one product will not fit inside the box of another. We will combine shipping where possible.
Pick up is available for most items but in some cases pickup cannot occur until the next day. Some items are stored in different locations and may need to be shipped to our pickup location in Orewa.